Refund policy
At Evarinix, we provide a 30-day return period, meaning you have 30 days after receiving your order to submit a return request.
To be eligible for a return, the product must be in the same condition as when it was delivered, unused or unworn, with all tags attached and in its original packaging. A receipt or proof of purchase will also be required.
To start a return, please contact us at evarinix@gmail.com.
Returned items should be sent to the following address:
149 Sewall Street, Ludlow, Massachusetts 01056, United States
If your return request is approved, we will send you a return shipping label along with clear instructions on how and where to return your package. Items sent back without requesting a return first will not be accepted.
If you have any questions regarding returns, you can always reach us at evarinix@gmail.com.
Damages and Issues
Please inspect your order when it arrives. If the item is damaged, defective, or if you received the wrong product, contact us immediately so we can evaluate the situation and resolve the issue as quickly as possible.
Exceptions / Non-Returnable Items
Some products are not eligible for return, including:
- Perishable items (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure whether your item qualifies for a return, please contact us for assistance.
Please note that sale items and gift cards cannot be returned.
Exchanges
The quickest way to receive a different item is to return the product you currently have. After the return is approved, you can place a new order separately for the item you prefer.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing any reason.
To qualify, the item must be unused, unworn, with tags attached, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at evarinix@gmail.com.